What does Depop buyer protection cover?

What is Depop buyer protection?

Staying safe whilst buying on Depop

When you buy in-app, you’re covered by Buyer Protection. This means that if an item doesn’t arrive, isn’t as described, or if you buy a bundle and some items are missing, we will get your money back.

What does buyer protection cover?

Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long as the product(s) or transaction do not violate the company’s policies. In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner.

Does Depop buyer protection cover fake items?

We will mediate a resolution between yourself and the buyer. If a resolution cannot be found, we will ask the buyer to return the item using tracked postage. You will then refund the full sale price (minus shipping) Counterfeit items must be refunded.

Can I get my money back if I get scammed on Depop?

With Depop’s buyer protection, we’ve got you covered. If your item doesn’t arrive or is significantly not as described, you’ll get a full refund if you report the issue to us within 180 days of the date of purchase. You don’t need to pay to be covered.

How does Depop seller protection work?

You are covered if:

  1. The sale is made inside the app using the BUY button.
  2. The items you sell are not on the Prohibited Items List.
  3. The item that you sold is shipped to the address similar to what is in the Depop sales receipt.
  4. You have a valid proof of shipping information.
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Will PayPal refund me if I get scammed?

You can also get refunded for unauthorized transactions made using your PayPal account as long as you report it within 180 days of the payment date. But if you sent money to a fraudster as part of a phishing scam or via PayPal’s peer-to-peer payments system—you’re likely out of luck.

What happens if seller doesn’t ship item Depop?

What should I do next?

  1. Start a conversation – Try messaging the Seller to ask for an update.
  2. Check the tracking number on your receipt to see the status of your order or ask the seller for proof of shipment.
  3. If you try the above but then haven’t heard back or have been waiting over 7 days, you can then report this in-app.

What to do if you get a fake on Depop?

If you have received a counterfeit product from a seller on Depop, here’s how you can report it:

  1. Go to the ‘Submit a request’ page.
  2. Select Buying from the dropdown menu.
  3. Enter your email address (The same one that you used to register for your Depop account)

How do you buy safely on Depop?

How do I buy safely on Depop?

  1. Only use the Depop BUY button to purchase items.
  2. Report any issues to our Support team either in-app or here.
  3. Ask the seller to ship your item with tracked shipping for every purchase.
  4. Keep track of any disputes you open to ensure you provide proof or escalate on time.

Can you report a seller on Depop?

If you experience harassment or abuse from a user, please report them through the app. You can do this by going to their profile > tapping the three dots in the upper right hand corner > select Report.

Can a buyer cancel an order on Depop?

Order can only be cancelled before confirm received. The “Cancel Order” option will be unavailable after confirm received. If you still have an issue, please contact your seller/buyer personally to handle it if necessary.

How much does seller pay for purchase protection on PayPal?

How much does it cost? The only cost is the payment fee of 3.49% + $0.09 USD. This is slightly higher than our usual payment fee due to the increased security risk inherent in manually registering card details.

Does PayPal cover undelivered items?

PayPal Buyer Protection may apply when you encounter these specific problems with a transaction: You didn’t receive your item from a seller (referred to as an “Item Not Received” claim), or. You received an item, but the item isn’t what you ordered (referred to as a “Significantly Not as Described” claim).

What is Depop shipping policy?

Ship, ship, ship. Package your items securely with a courier that offers a proof of delivery. For US sellers you can ship in-app with Depop. If you live outside of the US your local postal service should offer proof of delivery.

Does Depop guarantee authenticity?

We offer Depop’s Buyer Protection on eligible transactions made using PayPal or Depop Payments. This means that buyers are always covered if something goes wrong with their order.

What does bagged mean on Depop?

If you have bagged an item, someone else can purchase it whilst it sits in your bag. If this does happen it will appear as ‘sold’ in your bag before you pay. How do I offer a buyer free shipping on bundles?

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Do you have to send tracked on Depop?

BORING BUT IMPORTANT: As a seller, it is always your responsibility to send items tracked and keep proof of postage. This is because the seller is the only party that can prove that the item has been sent properly.

What happens when a buyer claims an item not received?

Send a message to your buyer, provide empathy, and let them know that you will do your best to resolve this dispute for them.

How to Address an “Item Not Received” Claim

  1. Notifying eBay.
  2. Notifying PayPal.
  3. Contacting their local postal carrier.
  4. Opening a case with the postal carrier involved.

What happens if buyer doesn’t receive package?

If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Tip. Communication with the buyer before he or she asks eBay to open a request is the best way to try to resolve the issue.

Can I sue Depop?

If Depop is sued due to an action or inaction by you (including a breach of these Terms of Service) then we have the right, at our discretion, to request that you indemnify us (i.e. cover all our costs including legal fees) and hold us harmless from any legal claim or demand for expenses or costs that arises as a …

How long does a Depop seller have to ship?

Item Not Received – The client bought something but didn’t receive it. The buyer should wait at least 3 days from the transaction date to give the seller enough time to ship the item.

How much is the PayPal fee for $100?

PayPal’s payment processing rates range from 1.9% to 3.5% of each transaction, plus a fixed fee ranging from 5 cents to 49 cents. The exact amount you pay depends on which PayPal product you use. A $100 transaction will cost between $2 and $3.99.

Can sellers get scammed on PayPal?

PayPal sellers can also be targeted by phishing scams. The seller might receive an email that appears to be from PayPal indicating that funds have been transferred into their account pending confirmation, with a link or button for the seller to click that will make the money available to them.

How do I claim buyer Protection on PayPal?

Log in to your PayPal account. Open a dispute in the Resolution Center within 180 calendar days of your purchase, by clicking on “Dispute a Transaction” under “Report a problem”. Select the transaction and click Continue. Select “Item dispute“.

What payment methods have buyer Protection?

The best app for purchases depends on whether you’re the buyer or the seller. Venmo and PayPal are the only options with purchase protection.

Will PayPal refund me if item not received?

My order never arrived

If your order never shows up and the seller can’t provide proof of shipment or delivery, you’ll get a full refund. It’s that simple. Open a dispute in the Resolution Center to get the process started.

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Do sellers ever win PayPal disputes?

Do Sellers Ever Win PayPal Disputes? Sellers can win PayPal disputes, but only by submitting the right evidence to prove that the customer’s claims are false.

Is Vinted better than Depop?

So, is Depop or Vinted Better to Sell? Both platforms are great for selling clothes online, but the general consensus is that Depop is better for business sellers whereas Vinted might work best for casual sellers and those looking to avoid seller fees.

Is poshmark or Depop better?

Though Depop’s function is the same as Poshmark’s, Depop has held a bit more real estate in the zeitgeist. The app became a favorite among Gen Z and TikTokers by 2019, and it’s even gained users in celebs like Bella Hadid (allegedly) and writer Ottessa Moshfegh.

Is Depop shipping insured?

US sellers can also use Ship with Depop. These labels are for first class shipping for sizes XS, S and M. For L and XL labels, and includes insurance coverage for items up to $100.

How does Depop refund work?

If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. You can do this up to 180 days after the purchase.

Does Depop refund shipping?

If you refund the whole transaction using the in-app refund button, the shipping label will be automatically refunded to you. If you’ve issued a partial refund and you need the shipping label refunded, just get in touch with Support who will process this for you.

Can you see who saves your items on Depop?

The depop notifications tells you when someone likes or saves any of your items. This is a great opportunity to sell. Send a message to the buyer that is interested in something that you are happy to help them if they need more information.

What happens if Depop seller doesn’t respond?

What should I do next?

  1. Start a conversation – Try messaging the Seller to ask for an update.
  2. Check the tracking number on your receipt to see the status of your order or ask the seller for proof of shipment.
  3. If you try the above but then haven’t heard back or have been waiting over 7 days, you can then report this in-app.

What does CA mean on Depop?

Why does it show up as Canadian dollars(CA $15) when the seller is located in the US? : r/Depop. Advertisement. Reddit. Reddit. r/Depop.

Does the buyer pay for shipping on Depop?

Buyer Pays for Shipping – When a buyer purchases your item, the item price, and additional shipping cost will be deposited on your Paypal account. Seller Pays for Shipping – When you make a sale, the item price will be deposited on your PayPal account.

How much is it to track a package?

There is no additional cost for the tracking mechanism on products that automatically include USPS Tracking. Basically, you pay for that product’s postage, and tracking is included, unless you are shipping USPS Marketing Mail® parcels. Adding USPS Tracking to that commercial mailing service requires paying a fee.