How do I report a safeguarding issue to CQC?

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You can contact us at our England-based National Customer Service Centre:

  1. Telephone: 03000 616161.
  2. Fax: 03000 616171.
  3. Or write to us:

What should be reported to CQC?

Providers must notify CQC of all incidents that affect the health, safety and welfare of people who use services.

  • sexual abuse,
  • physical or psychological ill-treatment,
  • theft, misuse or misappropriation of money or property, or.
  • neglect and acts of omission which cause harm or place at risk of harm;

Which act gives you protection if you need to report your employers poor practice to the local safeguarding authority?

The Care Act 2014 defines adult safeguarding as protecting an adult’s right to live in safety, free from abuse and neglect.

What does CQC mean by safe?

Safe. By safe, we mean people are protected from abuse* and avoidable harm. *Abuse can be physical, sexual, mental or psychological, financial, neglect, institutional or discriminatory abuse.

What do the Care Quality Commission do?

The Care Quality Commission (CQC) regulates all health and social care services in England. The commission ensures the quality and safety of care in hospitals, dentists, ambulances, and care homes, and the care given in people’s own homes.

Can you anonymously report to CQC?

Confidentiality. The information you give us will be dealt with in confidence, and you can raise concerns anonymously. Before contacting us, you may want to: speak to your line manager or a senior member of staff about your concerns.

What is the CQC role in safeguarding?

Our role is to monitor, inspect and regulate services to make sure they meet the fundamental standards of quality and safety. For safeguarding, we will do this by: Checking that care providers have effective systems and processes to help keep children and adults safe from abuse and neglect.

How do you raise a safeguarding concern?

1. Need help reporting a safeguarding concern about someone in your organisation? In an emergency, call the Police. If someone is at immediate risk of harm call 999 and request the Police.

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What are the 6 principles of safeguarding?

What are the six principles of safeguarding?

  • Empowerment. People being supported and encouraged to make their own decisions and informed consent.
  • Prevention. It is better to take action before harm occurs.
  • Proportionality. The least intrusive response appropriate to the risk presented.
  • Protection.
  • Partnership.
  • Accountability.

What triggers a CQC inspection?

If new information from people who use the service, reviews or complaints indicate a potential improvement or deterioration has been made, an inspection will be carried out. Additionally, if CQC are undertaking a review of services in a specific area, care services may be visited as part of the review.

What are the 5 things CQC standards?

The CQC 5 Standards are: Safe, Effective, Caring, Responsive and Well-Led (more detail to follow below). Each of the CQC Key Lines of Enquiry (KLOE) sits within one of the CQC 5 Standards.

How long does CQC report take?

This will usually be within 10 working days of the date of our visit. It may be longer, for example if we have been accompanied by an expert by experience or professional adviser and we need to wait for their report so that we can include their evidence and findings.

Can CQC shut you down?

Registration is conditional, and failing to comply with conditions without reasonable excuse may lead to criminal prosecution. The CQC has the power to suspend or cancel registration; once notified of such action, it is an offence to provide regulated services.

How would you raise your concerns or Whistleblow?

The best way to raise a concern is to do so openly, as this makes it easier for the department to investigate and provide feedback. Any disclosures made under this procedure will be treated in a sensitive manner.

How do CQC investigate complaints?

CQC can ask providers for information about a complaint; if this is not provided within 28 days of our request, it may be seen as preventing CQC from taking appropriate action in relation to a complaint or putting people who use the service at risk of harm, or of receiving care and treatment that has, or is, causing …

What happens if safeguarding is not followed?

If an organisation has poor safeguarding policies or no safeguarding in place could lead to: Abuse and neglect being missed. An increase in abuse cases. Vulnerable people not being treated with compassion or empathy.

Which of the CQC regulations govern safeguarding?

Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 13. The intention of this regulation is to safeguard people who use services from suffering any form of abuse or improper treatment while receiving care and treatment.

Can you Whistleblow anonymously?

Making your claim anonymously or confidentially

You can give your name but request confidentiality – the person or body you tell should make every effort to protect your identity. If you report your concern to the media, in most cases you’ll lose your whistleblowing law rights.

What is an example of whistleblowing?

If an employee report wrongdoing that they believe is in the public interest, it is known as whistleblowing. Whistleblowing examples can include criminal activity, such as theft or unethical or unjust behaviour in the workplace, including racist, sexist or homophobic behaviour.

Who should you report safeguarding issues to?

If you think you or someone you know is being abused, or neglected you should tell someone you trust. This could be a friend, a teacher, a family member, a social worker, a doctor or healthcare professional, a police officer or someone else that you trust. Ask them to help you report it.

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When should safeguarding be reported?

An evaluation of the risk of harm to the adult must take place on the same day as the concern is identified. Adult safeguarding concerns should be reported to the Adult Helpdesk without delay. The indicative timescale for reporting the concern is within the same working day.

What is adult safeguarding?

Safeguarding adults means. protecting a person’s right to live. in safety, free from abuse and. neglect.

What is the difference between protection and safeguarding?

In short terms, safeguarding is what we do to prevent harm, while child protection is the way in which we respond to harm.

What do CQC inspectors look for?

To look at something we’re concerned about, which might have been raised during a comprehensive inspection or through our monitoring work. If there is a change in a care provider’s circumstances. This might mean they’ve been involved in a takeover, a merger or an acquisition.

What are the 3 values of the CQC?

Our values:

Excellence – being a high-performing organisation. Caring – treating everyone with dignity and respect. Integrity – doing the right thing.

Can you request a CQC inspection?

Providers can ask for a review of ratings after publication of their report. The only grounds for requesting a review are that the inspector did not follow the process for making ratings decisions and aggregating them. You cannot request a review solely on the basis that you disagree with the judgements made by CQC.

How do I prepare for CQC visit?

How to prepare for a CQC inspection

  1. Being told you’re going to be inspected.
  2. The practice walkthrough.
  3. Prepare your staff.
  4. Promote your practice.
  5. Staff training.
  6. Patient involvement.
  7. Introductions and presentation.
  8. What inspectors might ask you.

What does screw stand for in care?

Definition. Options. Rating. SCREW. Special Comittee to Review Extracurricular Workshops.

What is NHS Candour duty?

Every healthcare professional must be open and honest with patients when something that goes wrong with their treatment or care causes, or has the potential to cause, harm or distress.

What actions can the CQC take?

The action we can take includes: Using requirement notices or warning notices to set out what improvements the care provider must make and by when.

Our powers

  • issuing simple cautions.
  • issuing fines.
  • prosecuting cases where people are harmed or placed in danger of harm.

What does the CQC do with complaints?

Our complaints team will look at the issues and tell you if we can handle your complaint. If we can take forward your complaint, we will let you know how the investigation will work. We may ask you to provide more information to help us.

What does requires improvement mean CQC?

Top Tips to fix CQC requires improvement

Refer to the Medicines in health and social care CQC report for additional guidance on good medicines management.

How often do CQC visit care homes?

The CQC monitors care homes with regular inspections – at least one “review” every two years. It also takes in feedback and concerns from residents and those who have loved ones in the care home.

Can you Whistleblow to CQC?

Most regulators, including CQC, are prescribed bodies. Workers can raise their concerns with a prescribed body such as CQC, or any other body, if the concern is relevant to that body. Such disclosures are protected under PIDA, where the whistleblower meets the criteria for disclosure.

What are the disadvantages of whistleblowing?

The cons of encouraging whistleblowing at work include the potential for reputational damage to the business, particularly if the exposure occurs in the public domain. Any kind of wrongdoing within your business will, if exposed publicly, reflect badly on your integrity and your brand, and may harm your profitability.

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What are the four steps to the whistleblowing process?

Whistleblowing investigation process: How to prepare for an internal investigation

  1. Step 1: Separate the wheat from the chaff.
  2. Step 2: Contact the whistleblower.
  3. Step 3: Get to the bottom of things.
  4. Step 4: Take corrective measures.

What is the difference between whistleblowing and a complaint?

It’s important to remember that there is typically a significant difference between a whistleblowing case and a grievance. Grievances are typically between the employee and employer, while whistleblowing cases are usually concerns of one employee about another reported to the employer.

What makes a complaint unreasonable?

A complainant’s behaviour may be unreasonable if they continue to write, email or telephone about their complaint(s) excessively (and without providing new information) despite being assured that their complaint is being dealt with, or being told their complaint has concluded.

Do all complaints need to be put in writing?

A complaint does not have to be put in writing. It can be made verbally. Just telling the child’s social worker or their manager that you want to make a complaint is enough. Just be sure to include that the request is to treat these concerns as a ‘formal complaint’.

How do you address a safeguarding issue?

Remain calm and reassure the person that they have done the right thing by speaking up. Listen carefully and give the person time to speak. Explain that only the professionals who need to know will be informed, but never promise confidentiality. Act immediately, and do not try to address the issue yourself.

What is the toxic trio?

The Toxic Trio

The term ‘Toxic Trio’ has been used to describe the issues of domestic abuse, mental ill-health and substance misuse which have been identified as common features of families where harm to children and adults has occurred.

What are the 6 principles of safeguarding?

What are the six principles of safeguarding?

  • Empowerment. People being supported and encouraged to make their own decisions and informed consent.
  • Prevention. It is better to take action before harm occurs.
  • Proportionality. The least intrusive response appropriate to the risk presented.
  • Protection.
  • Partnership.
  • Accountability.

What are the two types of whistleblowing?

There are two kinds of whistleblowing:

  • Internal whistleblowing happens when the employee reports company misconduct to another person within the organization.
  • External whistleblowing is the practice of reporting a business’ misconduct or corruption to an outside source, such as the police, a legal firm, or the media.

What’s a whistleblower complaint?

Under the whistleblower reward laws, a whistleblower claim is a formal submission or complaint that exposes and describes certain types of alleged fraud or misconduct. There are different types of whistleblower claims depending on the arena of fraud.

What is whistleblowing in safeguarding?

Whistleblowing is when someone raises a concern about a dangerous or illegal activity or any wrongdoing within their organisation. Raising a concern is known as “blowing the whistle” and is a vital process for identifing risks to people’s safety.

When should you report a safeguarding concern?

An evaluation of the risk of harm to the adult must take place on the same day as the concern is identified. Adult safeguarding concerns should be reported to the Adult Helpdesk without delay. The indicative timescale for reporting the concern is within the same working day.

How do you record a safeguarding concern?

Recording should be impartial. So write down what you see and not what you feel. Whenever a concern is raised, consider the available evidence, and whether you need to gather any additional evidence. You should retain any physical evidence to keep it safe from tampering.